Shipping policy

How Our Delivery Service Works

We are dedicated to offering you a fast and efficient service. 

Our Sea Moss gel is produced daily for freshness once the Sea Moss has been soaked for 24 hours. Dispatch time for all Sea Moss orders is 1-2 days. This applies to all perishables items (Sea moss gel and Exotic fruits etc.) For orders of all other items (non perishable) we will aim to ship on the same day.

We only ship using Royal Mail tracked 24 for our Sea Moss gel and Exotic fruits. For all other items these will be shipped via Royal Mail tracked 48. 

All orders placed between Friday - Monday before 11am will be shipped on a Monday. We only ship our Sea Moss Gel and our Exotic fruits from Monday - Thursday. 

Please ensure you have checked the shipping address before confirming your order. Please let us know about any errors immediately, whilst we will do our best to change details of the shipping address, once an order has been posted we are unable to make any amendments.

Once your order has been shipped you will receive notification of this via email at contact@captainmoss.com

In the unlikely event that you do not receive your order within 3 days or your order has arrived damaged please contact us.

It is the customers responsibility to ensure someone is able to receive your order. 

We will not take responsibility or issue refunds for any missed deliveries or wrong delivery address details.